Client Services

At AMS, we are committed to providing unparalleled client service, delivering 24/7/365 support for every analyzer or treatment system we offer. We are here to ensure that your system operates at its best and that you receive the support you need, when you need it. 

Data Quality Assurance Program

AMS offers a unique data quality assurance program that guarantees unmatched service levels in the industry. AMS after-sales service support is designed to maximize uptime and minimize analyzer repair time, delivering >99% data availability and uptime.

Our goal is to ensure that our clients have access to a highly reliable and accurate system that is consistently online and available to help them manage their facility. We take a unique approach to minimize downtime and optimize performance.

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Data Quality Assurance Program Features

ACCOUNT MANAGEMENT SERVICES

We are dedicated to managing account needs, addressing concerns and Q&A, and providing service reports and industry updates.

PREVENTATIVE MAINTENANCE & REPAIR

Our factory-authorized service engineers conduct routine preventative maintenance every quarter to ensure our equipment continues to meet operational needs.

SERVICE
REPORTS

Existing clients can receive a detailed quarterly service report, including data from the prior quarter and year.

SERVICE
CONTRACTS

Our service contracts include a warranty, account management, preventative and safety maintenance.

“The response time of the AMS service team and monitoring attentiveness is second to none.”

– Tim Bailey, Water Treatment Plant Manager, R.E. Badger Filtration Plant of the Santa Fe Irrigation District

“We’ve been very impressed with the level of service provided by the AMS team and the monitoring capabilities of the THM-100™ analyzer.”

– Tim Bailey, Water Treatment Plant Manager, R.E. Badger Filtration Plant of the Santa Fe Irrigation District

“The accuracy of the analyzer is terrific and their reliability without question. The support and technical expertise of AMS has been exceptional. From technical, friendly, and reliable servicing to the ongoing technical discussions and developmental opportunities, AMS is sincerely a top company to work with.”

– Paul Weir, Process Science Manager, Scottish Water

“AMS customer service is one of the best I’ve experienced. If we have any kind of problem, AMS takes care of it, including troubleshooting over the phone.”

– Charles McAbee, Chief Plant Operator, City of Clearwater, FL

“If there is any issue, AMS is very fast to respond.”

– Binga Talabi, Water Resources, Process Control Drinking & Wastewater, City of Scottsdale, AZ

“AMS remote monitoring is great; they typically call us in advance of any type of anticipated issue.”

– Jeff Prevatt, Research & Innovation Director/Regulatory Compliance, Pima County, AZ